Shipping
Please allow 3-5 business days for your order to be processed before shipping. Shipping charges are non-refundable. Once your order is processed, we will send you a tracking number. Please allow 5-14 business days for your order to arrive.
Each product is carefully assembled and inspected for defects before shipping.
The nets and curtains are delivered in environmentally friendly and recyclable packaging.
We use reliable carriers with the best quality/price ratios.
Shipping costs vary according to delivery address.
Customs fees may apply for deliveries outside Canada.
Exchanges and feedback
If you are not completely satisfied with your purchase, please contact us within 48 hours of receipt at info@van-screen.com describing the problem. We will be happy to work with you to find a solution.
Damaged product: If you receive a damaged product, please contact us immediately at info@van-screen.com with a photo as proof for Quality Control. Damaged products must be reported within 24 hours of receipt.
Missing product: if a product is missing from your order, please contact us at info@van-screen.com
Van-Screen is not responsible for lost or stolen packages. If there is a problem with the delivery, please contact the shipping company directly.
