Shipping

Please allow 3 to 5 working days for your order to be processed before shipping. Shipping charges are non-refundable. Once your order has been processed, we will send you a tracking number. Please allow 5 to 14 working days for your order to arrive.

• Each product is carefully assembled and inspected for defects before shipping.

• The nets and curtains are delivered in environmentally-friendly, recyclable packaging.

• We use reliable carriers offering the best quality/price ratios.

• Shipping costs vary according to delivery address.

• Customs fees may apply for deliveries outside Canada.

Exchanges and feedback

If you are not completely satisfied with your purchase, please contact us within 48 hours of receipt at info@van-screen.com describing the problem. We will be happy to work with you to find a solution.

Damaged product: if you receive a damaged product, please contact us immediately at info@van-screen.com with a photo as proof for Quality Control. Damaged products must be reported within 24 hours of receipt.

Missing product: if a product is missing from your order, please contact us at info@van-screen.com.

Van-Screen is not responsible for lost or stolen packages. If there is a problem with delivery, please contact the shipping company directly.